Shark Beauty CryoGlow is the #1 Skincare Facial Device in the US1      •

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Discover CryoGlow

Learn more about our 3 LED Modes and Under-Eye Insta Chill Technology.

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Tips
and Tricks

Let us help you 'How to CryoGlow'.
 

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FAQs
 

Your most-asked questions about Shark CryoGlow, answered.

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Developed with Dermatologists and backed by Clinical Testing.

Get ready to Light Up your Skincare Routine

ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
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How To CryoGlow

Adjustable Straps

Adjustable straps, centrally positioned on the head, provide a personalised fit and help relieve pressure from the brow area.

Start by adjusting the back strap (with the buckles). To tighten or loosen, slide the buckles simultaneously together or apart. This strap may cover the top of your ears - adjust until this feels comfortable.

To adjust the mask up or down on your face, loosen or tighten the self-adjusting strap on top of your head. Ensure the strap sits in the center of your head (following a center parting).

Charging

CryoGlow battery depends on the type of mode being used, so don’t forget to charge it overnight! We recommend charging 2-3 times a week, using the USB-C cable & charging plug provided – for easy storage and charging, pair with the Shark CryoGlow Charging Stand4.

‘Where’ to Cryoglow!

CryoGlow is completely cordless, so you can use it charged anytime, anywhere. Whether you're unwinding on the couch, tackling household chores, or heading out for a walk with your dog, you can keep your glow going on the move.

Clip-on Chill pads

The Chill pads should sit under your eyes, on top of your cheekbones – if these have poor or inconsistent contact with your under-eye area, add the Clip On Chill Pads to improve comfort and fit. Tip: they are marked “L” and “R” – you will feel a click when they are properly attached!

Editorials

Read the latest article features on the CryoGlow LED Face Mask

Shark’s viral CryoGlow LED Mask is coming to Australia

Shark has just announced it is finally releasing the product Australians have been waiting for – over a year after it was launched in the US.

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FAQs

Is CryoGlow™ safe for all skin types?

The CryoGlow™ mask was developed and tested across different skin types and colours. The product is included in the ARTG and has been tested to be safe and effective in reducing fine lines and acne. Please refer to warnings and contraindication on packaging and in user guide. However, please note that results vary based on different skin types and conditions.

What is the depth of each wavelength?

CryoGlow ™ uses a specifically designed tri-wick LED technology which accurately produces light at the following wavelengths (approximate): Blue 415nm, Red 630nm, Infrared 830nm.

How many lights does CryoGlow ™ have?

In total, CryoGlow ™ has 480 light sources, or 160 tri-wick LEDS which emit lights in the red, blue and infrared wavelengths. In every treatment mode, all 160 tri-wicks are activated, giving full face coverage without gaps.

How does red light therapy work?

Red light therapy uses photo biomodulation to help reduce the signs of ageing, this sounds complicated but it's not! When light is emitted from the mask it travels in photons which carry energy. Due to their wavelength, red light photons are absorbed in the dermis layer of the skin helping to produce more collagen in the dermis. More collagen will help the skin appear plump and firm, thereby reducing appearance of fine lines.

Is CryoGlow a registered Medical Device in Australia?

Yes, the Shark Beauty CryoGlow is included in the Australian Registration of Therapeutic Goods, under the identifier number 511579. 

What makes CryoGlow ™ different from other LED masks?

Many things set CryoGlow ™ apart from others on the market! CryoGlow ™ is the only LED mask to date in the Australia and New Zealand to have under-eye cooling technology to help tighten and soothe under-eyes in just one session. Also, it’s unique design of 160 tri-wicks LEDs means you always get full coverage without gaps or hotspots, unlike other LED masks in the market.

Can I open my eyes when using CryoGlow™?

Yes, the intensity of the LEDs is safe for eyes (tested to recognised safety standards and are compliant with such requirements). This mask also includes the auto-dim and eye shielding features for user comfort. It's fine to have your eyes open or closed while using the facial mask, whatever feels more comfortable - it won't affect the performance of the mask. Do not stare at the light source.

Is it safe for all skin tones even the lightest and deepest tones?

Yes, LEDs and under-eye cooling are safe to use across various skin tones. Please refer to the User Guide for a comprehensive list of medical conditions for which CryoGlow ™ should not be used.

ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE

IMPORTANT SAFETY INFORMATION

Do not use the Shark CryoGlow if you are taking:

Medication or supplements that cause sensitivity to light (photosensitivity), for example, medications for severe inflammatory acne (i.e. isotretinoin or doxycycline).

Stop using the device if you experience any discomfort.

Do not use the Shark CryoGlow if you have any of the following medical conditions:
Do not use the Shark CryoGlow if you have any of the following conditions on the face, hairline, ears, or neck:
Do not use the Shark CryoGlow cooling treatments if you have any of the following medical conditions:
PRECAUTIONS: Consult a medical professional before using the device if:

Do not apply Shark CryoGlow cooling treatments on the eyeball or upper eyelid.

1Source: Circana, LLC, Retail Tracking Service, Skincare Facial Devices/Tools, Dollar Sales, Jan – Aug 2025.

2Based on results from 12-week clinical study with 60 subjects and 1x daily use in Better Ageing Treatment mode. Individual results may vary based on different skin types. ​​

3Based on results from 12-week clinical study with 59 subjects and 1x daily use in Skin Clearing Treatment mode. Individual results may vary based on different skin types. ​

4Shark CyroGlow Charging Stand is not included and is available for purchase separately.